The Schlegelmilch family: From holiday home frustration to a dream weekend!

The Schlegelmilch family: From holiday home frustration to a dream weekend!

The Schlegelmilch family from Jena experienced an unexpected turn in their vacation in Kühlungsborn. After critical feedback about the deficiencies of their holiday apartment, which they had rented for 1,550 euros for nine days, the operators took measures to put the business back in the right light. There were several defects in the apartment in question: a worn sofa, a defective slatted frame, inadequate crockery and a classic hob instead of a modern induction cooker. The shower also left something to be desired as the water drained poorly, and the balcony was anything but clean.

Having become aware of the criticism, Thomas Schüttpelz, managing director of 21 Relax GmbH, responded and invited the couple to a long weekend in the harbor village of Zerpenschleuse in nearby Wandlitz near Berlin. Schüttpelz not only wants to protect the reputation of his company, but also ensure that his guests have a positive experience. “We attach great importance to our service,” says Schüttpelz.

The amenities in the harbor village

The harbor village of Zerpenschleuse, just 50 minutes from Alexanderplatz in Berlin, offers numerous amenities. The Schlegelmilch family can look forward to a spacious holiday apartment with space for six people, two bathrooms, a fireplace and an infrared sauna. Schüttpelz emphasizes that his company now manages 1,500 rental properties in Canada and 58 in Germany, with the goal of growing to 1,500 units here by the end of the decade.

In a particularly customer-friendly approach, 21 Relax GmbH offers a concierge service that fulfills guests' wishes - at no additional cost. Holiday inquiries are treated individually here, whether they involve restaurant reservations, e-bikes or even tandem skydives. An example of excellent service is a couple who received a free dinner at a hotel restaurant after complaining about a wrinkled bedsheet.

Kühlungsborn – a popular travel destination

Kühlungsborn, divided into East and West districts, has established itself as a popular travel destination. The East district impresses with its proximity to the boat harbor, pier and an extra-wide sandy beach, which is used as an event area in the summer months. The western part, on the other hand, offers traditional holiday apartments, many close to the beach with wonderful sea views. Nature lovers will also get their money's worth here, as the nearby Riedensee nature reserve is home to unique flora and fauna.

Despite the challenges that vacationers can sometimes experience in vacation rentals, such as various defects, there are also legal options. According to the lawyer search service, guests have rights that they can exercise in the event of tenancy law problems that arise with individually booked houses. It is recommended to immediately complain to the landlord about poor conditions in order to claim possible rent reductions. [Lawyer Search Service]

Overall, Kühlungsborn remains a popular destination for holidaymakers looking for relaxation and nature. The current trend shows that more and more guests are making short-term booking requests, while at the same time the demand for quiet holiday apartments on the Baltic Sea remains strong.

Data from SVZ and Kühlungsborn demonstrate the positive development of travel in the region.