The Schlegelmilch family: From the holiday home frustration to the dream weekend!

The Schlegelmilch family: From the holiday home frustration to the dream weekend!

Wandlitz, Deutschland - family Schlegelmilch from Jena experienced an unexpected turn of her vacation in Kühlungsborn. After critical feedback on the shortcomings of your apartment, which you had rented for 1550 euros for nine days, the operators took measures to put the business back in the right light. There were several defects in the apartment in question: a tattered sofa, a defective slatted frame, inadequate dishes and a classic hob instead of a modern induction stove. The shower also left something to be desired because the water ran badly, and the balcony was anything but clean.

became aware of the criticism, Thomas Schüttpelz, Managing Director of 21 Relax GmbH, reacted and invited the couple to the Hafendorf Zerpenschleuse in the nearby Wandlitz near Berlin for an extended weekend. Schüttpelz not only wants to protect the reputation of his company, but also to ensure a positive experience for guests. "We attach great importance to our service," said Schüttpelz.

The amenities in Hafendorf

The Hafendorf Zerpenschleuse, just 50 minutes from Alexanderplatz in Berlin, offers numerous amenities. The Schlegelmilch family can look forward to a spacious apartment with space for six people, two bathing rooms, a fireplace and an infrared sauna. Schüttpelz emphasizes that his company now looks after 1,500 rental objects in Canada and 58 in Germany, with the aim of growing to 1500 units in this country until the end of the decade.

In a particularly customer-friendly approach, 21 Relax GmbH offers a concierge service that fulfills the wishes of the guests-at no additional costs. Holiday inquiries are dealt with individually whether it is about restaurant reservations, e-bikes or even tandem parachut jumps. An example of the excellent service is a couple who received a free dinner in a hotel restaurant after a complaint about a crumpled bed sheet.

Kühlungsborn - a popular travel destination

Kühlungsborn, divided into the districts of East and West, has established itself as a popular travel destination. The East district inspires with the proximity to the boat harbor, pier and an extra -wide sandy beach, which is used as an event area in the summer months. The western part, on the other hand, offers traditional holiday apartments, many near the beach with a wonderful sea view. Nature lovers also get their money's worth here, because the nearby Riedensee nature reserve houses a unique flora and fauna.

Despite the challenges that vacationers can sometimes experience in holiday accommodations, such as different defects, there are also legal options. According to the lawyer search service, guests have rights that occur in the case of tenancy law problems that occur in individually booked houses. It is recommended that the landlord be reported immediately to assert possible rent reductions.

Overall, Kühlungsborn remains a sought -after goal for vacationers who are looking for relaxation and nature. The current trend shows that more and more guests are making booking requests at short notice, while at the same time the demand for quiet holiday apartments on the Baltic Sea remains strong.

Data from SVZ and Kühlungsborn prove the positive development of travel in the region.