Emergency call in an emergency: How to act correctly in Potsdam!

Emergency call in an emergency: How to act correctly in Potsdam!

On December 23, 2025, citizens in Potsdam and the surrounding area will have important information about emergency calls and security. In recent days there have been numerous reports of accidents, crimes and emergency operations that underline the need for safety-conscious action. Everyone should know the most important emergency numbers, because in an emergency every second counts.

In Germany, emergency numbers are clearly regulated. In life-threatening emergencies, dial 112 for fire and rescue services. You can also find further useful information at the police headquarters, where for acute dangers 110 is available. If you are not sure whether it is a serious emergency, you should not hesitate to call for help.

First aid and emergency behavior

Knowing how to react in an emergency can save lives. This includes having important information ready. When calling the emergency services, you should always answer the five “W” questions: Where did it happen? What happened? Who is calling? How many are affected? And please don't just hang up, wait for questions! This information helps the emergency services to act quickly and specifically.

In addition, it is advisable to have basic knowledge of first aid. Numerous courses are offered for this purpose that have proven to be successful. Regularly refreshing your knowledge is recommended and can be invaluable to you and others. First aid courses are widespread and provide the necessary skills for self-help and life-saving measures in critical situations.

Emergency call app and special circumstances

The emergency call app “nora” can be particularly useful, as it enables direct contact with the police, fire brigade and rescue services. There are also offers of help for people with limited speech and hearing abilities, such as sending emergency faxes to the numbers 110 or 112. This ensures that everyone can receive help quickly, regardless of their individual abilities.

In everyday life, you should not only act preventatively in emergencies, but also in advance. Because your own safety always has priority: “Secure damage areas” and “initiate life-saving emergency measures” should be just as obvious as dialing the emergency number. If necessary, you should also involve other people present and divide the tasks.

Finally, it is important to take care of your own health after an emergency - both physically and mentally. Doctors and psychological support are available to help after stressful events. Use the information to support yourself and others, because what often starts as a small accident can quickly develop into a critical situation.