Customer survey in Potsdam: What do passengers really think?

Customer survey in Potsdam: What do passengers really think?

From Monday, the Potsdam Transport Authority (ViP) will start an important customer survey on its trams and buses. Since 1998, the ViP has been regularly conducting such surveys in order to listen to the concerns of its passengers. Satisfaction is recorded with the help of designated employees who address randomly selected passengers. This survey is voluntary and anonymous, an aspect that suits people. The aim is to find out what is really important to travelers and how local public transport in Potsdam can be further improved. The promotional period extends until July 6th.

The survey is supported by specialists from PTV Transport Consult GmbH, who are appropriately identified and authorized to identify themselves. The survey only takes about two minutes and does not involve any additional effort; Passengers are simply asked to show their tickets. The information collected in this way is not only important for the ViP, it also supports the distribution of fare revenue between different transport companies in the VBB network.

Focus on customer satisfaction

Especially now, as the use of local public transport has recorded a noticeable increase following the introduction of the Deutschland Ticket in May 2023, passenger satisfaction is the focus. But while usage is growing, Kantar's 2024 public transport customer barometer figures show a worrying picture: overall satisfaction with public transport has declined sharply compared to last year and is now at its lowest level in the last 20 years. However, there are also positive developments regionally; Around a third of the participating transport companies were able to increase their global satisfaction. These include, among others, Dresdner Verkehrsbetriebe AG and Erfurter Verkehrsbetriebe AG.

In order to find out how the people of Potsdam think at heart when it comes to public transport, the current ViP surveys are of great importance. The data can help to further optimize the transport company’s efficiency and offerings. After all, passengers not only value the low fares, but also good connections and safety during their journeys.

Invitation to participate

The ViP hopes for active participation and would like to thank the passengers for their support. Every vote cast counts in order to establish a customer-oriented transport offer in Potsdam. With the right feedback, not only passengers could benefit, but the entire transport infrastructure in the city could also flourish.

For more information about the survey process and its background, those interested can visit the website Daily Mirror and Potsdam municipal utilities visit. Further details on general customer satisfaction in public transport can also be found on the website Kantar find.